Contact Us

Whether you've spotted something that needs updating, want to suggest a platform for review, or have a question about how we cover sweepstakes and social casinos, we'd like to hear from you. This page explains what theprojectlotus.org can help with and how to get a message to us.

What we can help with

Sweepstakes Casinos is an independent research and comparison site covering sweepstakes casinos and social casinos available to players in the US. We don't operate any of the platforms listed on this site, and we can't manage accounts, process redemptions, or resolve disputes with an operator directly. What we can do is:

• Correct or update factual details in a review, such as an operator's eligible states, welcome offer terms, or editorial rating
• Look into an operator you think should be added to our comparisons, or one you believe no longer belongs
• Clarify how our rankings work, including how the sweepstakes model and coin redemption process are described on this site
• Point you toward the right page if you're trying to understand a specific topic, such as our responsible gambling resources or our terms and conditions

What to contact the operator about instead

Questions about your own account are best directed to the sweepstakes casino itself, not to us. This includes things like:

• Identity verification (KYC) requests, including submitting a government-issued ID or proof of address
• The status of a Sweepstakes Coins redemption, minimum redemption thresholds, or expected processing times
• Login problems, password resets, or account closures
• Purchases of Gold Coins, refunds, or billing disputes tied to a coin package
• Confirming whether your state is currently eligible, since operators periodically adjust which states they serve

Each operator listed in our comparisons — including options like Crown Coins, Spinblitz, and Lone Star — publishes its own terms and support contact details on its own site. Those terms take priority over anything summarised here, since eligibility rules, redemption limits, and accepted payment methods can change.

Before you write in, a few things worth checking first

Many questions we receive are already answered elsewhere on the site, so it's worth a quick check before reaching out:

1. If your question is about age requirements, state availability, or the difference between Gold Coins and Sweepstakes Coins, our reviews explain the dual-currency sweepstakes model in detail, including the no-purchase-necessary entry method
2. If you're concerned about your own play habits or want tools to manage them, our responsible gambling page lists general resources and things to consider
3. If your question touches on how we use this site or handle content, our terms and conditions page covers that ground
4. If you want background on how Sweepstakes Casinos approaches research and ranking, our About Us page explains our process and independence

How our editorial process handles reader feedback

When a reader flags an error — a welcome offer that's changed, a state that's been added or dropped from an operator's eligibility list, or a redemption threshold that's out of date — we review the claim against the operator's current published terms before making any change. We don't take payment from operators to adjust ratings or remove drawbacks from a review, and reader corrections don't change that: a factual update might improve or worsen how an operator compares, depending on what's changed.

We'd also note that laws around sweepstakes casinos vary by state and change fairly often. If you write in asking whether a specific platform is legal to use where you live, we can share what an operator's own terms state about eligible states, but we can't offer a legal opinion on your individual situation. For that kind of question, checking the operator's terms directly or speaking with a qualified professional in your state is the more reliable route.

Response times and what to include

We aim to read and respond to messages in a reasonable timeframe, though as an independent site without a dedicated support desk, we can't guarantee a fixed turnaround. To help us answer efficiently, it's useful to include:

• Which page or operator your message relates to
• The specific detail you believe is incorrect or out of date, ideally with a source such as the operator's own terms page
• Your general question, phrased as specifically as you can — "is this still accurate as of today" is easier to check than a broad request

A note on what this site is and isn't

Sweepstakes Casinos publishes research, comparisons and ratings; it is not a sweepstakes casino, and no purchase or entry happens on theprojectlotus.org itself. Some of the operators we cover compensate us if a reader signs up through a link on this site, and we disclose that on our review and comparison pages. That relationship doesn't buy an operator a better rating or a spot higher up our rankings — it simply funds the research that goes into keeping this site updated.

If none of the above fits what you're trying to ask, send your message anyway. We'd rather hear from you and say we can't help than have you leave with an unanswered question.